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Five Ways Lowe’s is Bumping up their Technology

Credit: Yahoo Finance

Lowe’s has been commonly criticized for not keeping up with its competition in terms of technology.

Lowe’s needs to modernize their business. To this end, they are taking five big steps to begin to repair this downfall in their company.

Website Upgrade

Lowe’s currently has a very outdated website that is not user-friendly. The company plans on re-platforming their entire website to Google Cloud. They hope that by doing this, it will improve the customer experience in terms of searching, navigating, and checking out.

Modernized Pricing Tools

Lowe’s will be using a new price management system that will help them analyze, prioritize, and implement ideal retail pricing actions. Making better financial decisions and providing customers with the rationale behind their pricing are just some of the perks that customers can expect from this change. This pricing tool will help Lowe’s to bolster strategic data-driven pricing.

Associate Mobile Tools

This is the perfect opportunity for managers and supervisors to improve how sales and operational productivity are delivered in their stores. Their new company phones can provide real-time data with updates on how customers are being helped and where products are running low. The managers can easily evaluate productivity by department and determine better ways to manage their stores.

Improved Scheduling

Many complaints have been made about the lack of help found around the store. A new customer-centric labor scheduling system hopes to put an end to that. The new system will be able to predict customer demand by day of the week, time of day, and department, which will help Lowe’s to make sure they are properly staffed at the right times.

Global Technology Center

Finally, Lowe’s will open a brand new global technology center in Charlotte, North Carolina. It will be the home to 2,000 technology professionals whose sole purpose is to monitor the technology of the company and make sure that Lowe’s is not falling behind the times. Lowe’s hopes to be on the cutting edge of technology moving forward.

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